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Arnaud Bonneville, 34, is Associate Director of Baccou Bonneville since its creation of 1995. He is ITIL Foundation and PMP Certified. He has developped a strong expertise in the following domains: Architecture & Urbanization (organization of information systems), Process improvement (IT Service Management - ITIL, project methodologies definition) and Outsourcing.
He's specialized in IT Project Management and consulting missions, in complex multinational environments.
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 Arnaud Bonneville's Profile - PDF Format (French)
 Arnaud Bonneville's Profile - Word Format (French)
Telephone: +33 (0)3 90 29 69 71
Personal Facts
- Born on September 6th, 1974 in Strasbourg, France
- Married
- Car Driving License
- Fluent English spoken/written
Main qualities
- Thoroughness
- Autonomy
- Dynamism
- Communication
Education
Master in Business Administration (diploma)
IAE Strasbourg - Robert Schuman University
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Political Science Graduate
Economics & Finance section (diploma)
IEP Strasbourg - Robert Schuman University
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Professional trainings & certifications
ITIL v3 Foundation - IT Infrastructure Library
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PMP - Professional Project Manager (certificate)
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ITIL Foundation - IT Infrastructure Library (certificate)
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AssetCenter and Connect-It administration
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Skills
Urbanization & Architecture
- Information systems audit
- Business requirements definition and supplier selection
- Information systems architecture
- IT information systems
- Data modeling - UML, Merise
Process improvement
- ITIL - IT Service Management process improvement
- Project methodologies setup
- PMP certification coaching
Outsourcing
- IT services outsourcing
- Outsourced projects follow-up
Tool and languages expertise
- AssetCenter, Connect-It
- HP OpenView Service Desk
- Project Management tools (MS Project, Open Workbench)
- SQL language on Oracle and SQL Server
Project Management skills
- Initiation: opportunity study, project P&L evaluation,
functional specification, supplier sourcing event organization,
supplier solicitation & selection - RFI-RFP, contract negotiation
- Planning: WBS definition, activity estimating, project plan
definition
- Execution: project communication, project performance
evaluation, escalation & crisis management, project team
development
- Control: project reviews, cost & time follow-up, earned
value management, risk portfolio management, change management
- Closing: contract closure, lessons learned capitalization
- Project team management, motivation & team building,
organization, process improvement and organizational change management,
animation and communication
Experience records
2007..2008 - Project director, ITSM Convergence
| Alcanet International |
| Worldwide |
| Process and tool convergence program for Alcatel-Lucent IT teams |
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- Process standardization for IT teams
- Help desk rationalization and closures
- AssetCenter / OVSD CMDB synchronization
- Tools and process convergence by geographic area (2007)
- Tools and process convergence on end state solution based on HP Service Manager(2008)
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| HP OpenView Service Desk, HP AssetCenter, HP Service Manager, Siebel CRM |
2006..2007 - Project director, IT Service Management
| Alcanet International |
| Worldwide |
| Business requirements definition and selection of a new IT
Service Support tool to leverage ITSM processes in all regions |
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- Business requirements definition
- Current process & tools inventory in the various regions
- Supplier selection: solicitation event organization, RFI, RFP,
contract negotiation
- Gap analysis between the Alcatel project and the existing processes
& tools at Lucent, prior to the merger
- Definition of a new ITSM convergence project for the Alcatel-Lucent
group, based on the existing Lucent platform, jointly with former
Lucent IT in the United States
- Convergence scenarios study, project plans definition, risk
analysis and recommendations
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| BMC Remedy, HP OpenView Service Desk |
2005..2006 - Project Manager, IT Configuration Management
| Alcanet International |
| Europe |
| Definition and setup of the ITIL Configuration Management
process and its associated CMDB, describing all infrastructure CIs
and their relations (20000 CIs), in order to improve IT service
quality by showing the relations between the Customers, the services
and the various components of the IT infrastructure. |
- Global project management
- Opportunity study and CMDB data modeling
- Supplier solicitation and selection, contract negotiation
- Prototyping and implementation of the CMDB
- Process definition, organizational change management, actors
training
- Inventory campaigns and CMDB population
- CMDB interfacing to other operational tools and the rest of the
information system |
| Peregrine AssetCenter, HP OpenView Service Desk |
2003..2004 - Technical Project Manager, European massive PC
replacement program
| Alcanet International |
| Europe |
Definition of the new standard PC platforms for the group in
Europe
Massive replacement of the installed base - 20000 PCs
PC maintenance and on site support outsourcing |
- Hardware specification
- Statement of Work for the outsourcing and the PC deployment
- Solicitation, due diligence and supplier selection
- Contract and SLA negotiations
- Roll-out tools and procedures specification
- End user needs collection
- End user and IT Governance communication
- Communication supports definition (web site, e-mails…)
- Roll-out control and reporting
- Supplier control |
2002..2003 - Project Manager - Asset Management project
| Alcanet International |
| France |
- Implementation of a new Asset Management tool
- Decommissioning of legacy tools and team reorganization
- Managed assets perimeter extension |
- Global project management
- IS cartography impact analysis and target definition
- Process definition to maintain database accuracy
- Process improvement for existing perimeter : PCs and Printers
- Process and data implementation for new perimeters : Servers,
Network Devices, Accounts
- Data model definition
- Data imports specification
- Interfaces specification and implementation
- Connection with automatic inventory tools
- Communication with IT teams and with the Customers |
| Peregrine AssetCenter, Microsoft SMS |
2001..2002 - Project Manager, Employee Self Service tool
implementation for IT Requests
| Alcanet International |
| France |
| Implementation of a e-Procurement tool for 24000 employees,
containing the IT products & services catalog and including an
extended approval workflow system, in replacement of former paper
forms and Excel sheets sent by fax to the Service Desk team |
- Global project management
- IS cartography impact analysis and target definition
- Interfaces specification with internal and external tools
(suppliers)
- Tool specification
- Supplier solicitation and selection
- IT Service Catalog definition
- Approval Workflow definition - update procedures definition
- Tool validation
- Communication supports definition (leaflets, self-training
videos…)
- End user on site trainings (20 sites in France) |
| Peregrine AssetCenter, Get-It, Connect-It |
2000 - Project Manager - Improvement of IT distribution
channels and lead-times
| Alcatel |
| France |
| Implementation of a unique IT Hardware distributor for all
French Alcatel units and improvement of the new PCs delivery
lead-time from 3 months to 10 days |
- Project coordination across all French units
- Project Management for the two main units
- Process definitions with the selected distributor
- Contract negotiation
- Quality Assurance Plan and SLAs negotiation
- Catalog definition, roadmap and update procedures definitions
- Interfaces definition for Electronic Data Exchange |
1995..2000 - Séa Informatique Associate Director and
Administrative Manager
| Various small and medium businesses in France (eastern
region) |
- General management
- Training (Office systems, development tools)
- Software development
- Network engineering
- Project Management |
1995..2007 - Other interesting experiences
| Speaker at ITIL 2007 conference in Paris - Configuration
Management fundamentals and CMDB implementation |
| Weblog publishing about Project Management on Baccou
Bonneville's web site |
| Creation of a self-learning training video to Alcanet's
Project Methodology |
| Alcanet International Project Methodology trainings |
| Alcanet International Project Methodology definition |
Speaker in Peregrine's annual convention in San Diego,
CA
Customer Testimony video recording |
| Speaker in a Doctors convention in Colmar about IT
transformations in medical workplaces |
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