The Process Improvement service aims to improve IT department operations. To reach this goal, we help our customers to implement best practice approaches such as ITIL®, CMMI®, Agile Methods and also project management best practices from the PMI. We have ITIL® and PMP® (Project Management Profesional) certifications.

With proper processes, a project can be rolled out and completed with fewer problems and unforeseen complications. Therefore we can substantially improve IT departments operations by working on their processes.

We usually try to assemble internal best practices with the following world de facto standards:

• Service Support & Service Delivery processes & tools
• Service Desk organization

• CMMI-based Process Improvement Projects (process development & deployment, tools selection, QA)

• Extreme Programming (XP)
• IBM Rational Unified Process (RUP)

• Project Management according to the PMBOK® Guide
• Project Management Office (PMO) improvement
• Coaching for PMP® certifications

If you are interested by this service, please contact us.